Our commitment

Dear Guests, 

We are delighted to welcome you to 9Hotel Mercy.

Environmental considerations are amongst our key priorities at 9Hotel Collection. On a daily basis we take concrete actions to move towards a more responsible hotel, while respecting the well-being of our guests and staff.

Raise awareness

  • About the challenges of sustainable tourism, environmental protection and CSR
  • Our teams are trained to respect eco-gestures in their daily work
  • We choose our service providers and suppliers on the basis of their sustainable and social commitments
  • We provide our customers with an educational display encouraging eco-actions 
  • We share information on how to limit car-travel: bike hire, shuttles, public transport 
  • Our staff is available to meet the specific needs of people with reduced mobility and ensure they have a comfortable and pleasant stay



Save water and energy

  • We have installed water efficient devices/pressure reducers on our taps and showers so as not to deplete resources 
  • We check our water and electricity consumption meters every month to better manage our usage
  • We are replacing each light bulb with a LED or low-energy bulb, and have already equipped a majority of our spaces
  • We have installed presence detectors/timers in most common areas/hallways to limit energy wastage


Sort & recycle 

  • We have set up several sorting points in the hotel
  • We sort all types of waste: batteries, glass, paper and printer cartridges  
  • We work with a majority of products in bulk or in large packaging to limit unnecessary packaging
  • We have have introduced the CARE ABOUT EARTH eco-responsible range for our welcome amenities, enabling us to do away with plastic miniatures and reduce single-use packaging
  • We have set up partnerships with associations that recycle soaps for humanitarian purposes: UNISOAP and YOUTH FOR SOAP collect our soaps, which are then given a second life by disabled people and redistributed to people in need




  • We are committed to selecting organic and locally sourced products in our procurement to reduce our carbon footprint and support the local economy
  • Most of the products we use to clean our premises are eco-labelled, which means better air quality and fewer health risks
  • We offer local and seasonal products on our daily buffet, and we adapt to certain special dietary requirements 



Each year, we commit to new criteria to enhance our approach. Please do not hesitate to send us your suggestions. 

We thank you for your help and commitment during your stay. 

The team at 9Hotel Mercy



Our other services

Carnal Gastrobar

Carnal Gastrobar


It is a collective story that is told here. A great art installation, unique and organic, wherefood, drinks, music and arts merge as one. Where the antojitos, tacos, quesadillas, los principales and los dulces from the menu are "written" on hand-painted stonewarewithout rules or straight lines.


See the restaurant's website

Photos : © Goncalo F Santos - Carnal


Breakfast buffet

Wake up to a scrumptious breakfast at 9Hotel Mercy

A delicious breakfast in a charming hotel in the center of Lisbon

Prepared with the greatest care, the breakfast at 9Hotel Mercy will satisfy any appetite.

Coworking & meetings

tranquil area for coworking and business meetings

Our coworking space is ideal to work in peace, prepare for meetings, have discussions with colleagues without being disturbed, or even unwind between two meetings.

A meeting room in the heart of the Bairro Alto district in Lisbon

9Hotel Mercy can accommodate your meetings up to 18 people: U-shaped tables, conference format, or theatre. We offer several packages, as well as different set-ups to adapt to all your needs. Coffee and lunch breaks are available. Please contact us to organize the event that suits you, in the center of Lisbon.


 The rooftop bar of the 9Hotel Mercy, a unique location with a panoramic view across Lisbon

9Hotel Mercy, a 4-star hotel located between Luís de Camões Square and the baroque São Roque Church in Lisbon, is an invitation to enjoy an extraordinary urban experience. From the Rooftop bar of our hotel, you can admire the breath-taking sunset across the "city of seven hills". Located on the 6th floor, the Rooftop bar of 9Hotel Mercy offers you a matchless view across Lisbon. The scenery which unfolds before you is a unique panorama across the old town, São Jorge castle, and even the Tagus. 

 An ideally situated Terrace Bar in the heart of Lisbon

Open from April to November (depending on weather) from 3pm to midnight, the rooftop bar is a great place to relax or enjoy a festive evening out. The exceptional terrace in the heart of Lisbon, with its natural décor, is perfectly fitted for daydreaming, relaxing and drinking in the effervescence of this city. After a long day, meet up over a glass or two with our rich selection of drinks, wines and cocktails. With a breath-taking skyline, our welcoming hotel is the ideal place for your romantic getaways or as a base for discovering this historic city, with its rich cultural heritage.

Download the menu


Family friendly

An unforgettable family stay in our hotel in Lisbon

Because there's nothing better than a family weekend, 9Hotel Mercy offers a selection of facilities for a relaxing stay in Lisbon. At 9Hotel Mercy every detail has been thought of to guarantee the comfort of parents and delight the little ones.

A relaxing getaway

  • 8 executive rooms and 2 suites that can accommodate up to 3 adults. (Extra bed possible in a selection of rooms)
  • Baby cot can be provided (in “Superior” category rooms and above)
  • Bottle warmer
  • Highchair

Putting the biggest smiles on the littlest faces

  • “Child-friendly” welcome amenities
  • A selection of books
  • Free breakfast for children under 3
  • Children aged between 3 and 12 years old enjoy a reduced-price breakfast

Useful information

Practical information to help you during your stay at 9 Hotel Mercy

Download the menu of



  • Arrival time: 3:00 pm
  • Departure time: Noon
  • Multilingual reception office open 24/7.
  • Concierge Service
  • Luggage service
  • Room Service
  • Equipped for disabled guests.
  • Accepted Cards: Amex, Visa, Carte Bleue, Mastercard, Maestro
  • We welcome small pets up to 7kg at a cost of €20/night. For hygiene reasons, pets are not allowed in catering areas.
  • Parking: A car park is available to hotel guests 50m away from the hotel at a preferential rate of €21/day. (iPark Estacionamientos: Rua da Misericórdia, 20).
  • All children are welcome. However, no extra beds may be added to a bedroom. It is possible to add a cot in our Club and Executive bedrooms, subject to availability.
  • The cancellation, modification or prepayment terms for your stay vary according to the selected room type and price. Please enter the dates of your stay to view the proposed conditions.
  • A tourist tax must be paid upon arrival at the hotel (2€ per night/per person)


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